FAQ'S

Neilsen Tools is a top online retailer that specialises in high-quality, professional products for a variety of industries including automotive, construction, DIY, and gardening.

As an expert in the industry, Neilsen Tools offers a comprehensive range of hand tools, power tools, automotive tools, gardening equipment, safety gear, and tool storage solutions for your diverse needs. Our products are backed by domain expertise and proven to be reliable, making them the perfect choice for any job.

We take pride in offering lasting and dependable products at Neilsen Tools. Our tools are selected from reputable manufacturers renowned for their expert craftsmanship and dependable performance.

Neilsen Tools guarantees that all their products meet rigorous quality standards before being sold, and many are backed by warranties for additional assurance.

To submit an order, easily navigate the website, select desired products to add to your cart, and continue to checkout. Follow the instructions to enter your shipping and payment details, and your order will be promptly processed.

Neilsen Tools provides international shipping to various countries. When checking out, you can choose your country for shipping rates and options.

Upon shipment of your order, a confirmation email will be sent including tracking information. Use the provided tracking number to monitor the delivery's progress.

If you happen to receive a damaged or defective item, promptly reach out to Neilsen Tools customer service. They will promptly help you resolve the problem through a replacement, refund, or repair.

Customers can rely on Neilsen Tools easy and convenient return policy. In the unlikely event that you are dissatisfied with your purchase, you may return the item(s) within a designated time period for a full refund or exchange, according to the specified terms and conditions. We recommend reviewing our return policy for more information.